Raiffeisen Business Online

Key registration. WEB version (Private entrepreneur)

Key registration. WEB version (Legal entity)

General instructions for working in the system

Рayments in UAH, payment request and specification of requisites

Business cards

Submission of the “Identification” and “Financial Monitoring” documents

User administration

Working with foreign exchange transactions

Examples for Import

Data Import/Export

Incoming and Outgoing SWIFT messages

Memo for transfer documents for re-identification

List of Qualified electronic trust service providers for system

Notifications and two-factor authentication

Instruction Salary project/Share projects/Other joint projects

Instruction on credit transactions in "Raiffeisen Business Online"

Autoclient processing

Creation of loan applications

Remote Issue of a Bank Key

Deposits

Acquiring

Changes in statement and turnover functionality

Full instructions for registration in the iOS mobile application

Full instructions for registration in the Android mobile application

Brief instructions for logging in to Mobile app

Brief instructions for registration in Mobile app with the Bank key

Brief instructions for registration in Mobile app with QEDS key

General RBO functionality. WEB and Mobile App. October 2026

Flyer Web RBO

Flyer Mobile RBO

Registration and Work start (general overview)

Dear client, Raiffeisen Bank continues to enhance the protection of digital services for business.

Access to Raiffeisen Business Online (RBO) will soon become more secure:

- Starting in November 2026, we are rolling out a new feature - confirming your login to the web version of RBO via the MyRaif app - eliminating the need to enter SMS codes.

🛡️ Why is this important? - it represents a new level of protection: even if your key or password falls into the hands of third parties, it will be impossible to access the web version of RBO without your smartphone.

🔔 When will the new login verification method for the RBO become mandatory for you? - During November and December 2026, you will be notified of this change in advance.

Please note! Additional verification is mandatory for all types of keys, except for Qualified Electronic Signatures (QES) stored on hardware security devices (tokens). When logging in using a QES stored on a token, access to the system is granted immediately after entering the security password.

👉 How it will work:

1.💻 When logging into RBO, you will see a QR code on your computer screen.

2.📲 Scan it with your smartphone camera to open the confirmation screen in MyRaif.

3.➕ Tap "Add device."

4.⚡ From now on, confirm your logins via MyRaif with a single tap.

If MyRaif is not yet installed, the same QR code will take you to the app store. Install and open MyRaif to continue the setup. You do not need to become a bank client as an individual. You can view instructions on how to confirm your login via MyRaif at the following link: watch the video tutorial

✔ To download MyRaif: download link for MyRaif is here

Or scan the QR code

💡Tip:

We recommend that you make sure that you have the MyRaif app installed, it will be needed in the future for additional confirmation of entry to the RBO.

Install MyRaif in advance - then you only need to confirm the device during the first login.

Set up smartphone protection (Face ID, Touch ID or password) - without it, anyone who happens to have the phone can use the login confirmation.

Or install and activate MyRaif now: log into the app for the first time using the details of your private card from Raif, or open a new private card online in the app.

In any case, you will be able to set up MyRaif for additional confirmation of entry into the RBO, even if you are not a client of the bank as an individual.

👌 We aimed to make this as simple as possible:

- Simply scan the QR code with your phone’s camera and confirm the login within the MyRaif app. Confirmation via an SMS code remains available as an alternative.

- Upon your first login, the system will prompt you to add a mobile phone number (only numbers from Ukrainian mobile operators are accepted). This is required for receiving SMS codes in the event that the MyRaif mobile app is temporarily unavailable. Please provide only a mobile number to which you have constant, personal access.

- If you have changed your smartphone or lost access to the phone number linked to your account, please contact support to regain access to the RBO by calling: 0 800 505 770, 0 800 400 470, or +38 (044) 495 41 40.

🧾 Additional information:

In accordance with the National Bank of Ukraine’s requirements for enhanced authentication, additional confirmation is mandatory for all types of digital signatures (keys), with the exception of a Qualified Electronic Signature (QES) stored on a hardware token. When logging in using a QES on a token, access to the system is granted immediately after entering the security password.

🔒 A reminder: never share your digital keys, passwords, or confirmation codes for the RBO or MyRaif with third parties.

International payments can now be tracked in Raiffeisen Business Online

The Bank has implemented SWIFT Global Payments Innovation technology (SWIFT GPI service) for incoming SWIFT payments in foreign currency.

Now Raiffeisen business clients can track outgoing and incoming payments in foreign currency at any point in their journey via the SWIFT system in real time in the WEB version of Raiffeisen Business Online and reduce the time it takes for a counterparty to receive a payment\credit funds to their account from a counterparty*, namely:

for incoming SWIFT:

• when and by which counterparty the payment was sent;
• the payment route and which bank the payment is being processed at a certain point in time;
• which bank charged an additional commission and in what amount;
• whether additional documents need to be submitted to the Bank for currency supervision and transferred using Raiffeisen Business Online before the funds are received by the Bank;
• whether the incoming payment has been credited to the account;
• generate a SWIFT message with the Bank's seal.

For incoming SWIFT, information is displayed in the WEB version/ in the "Foreign Exchange Transactions" / "Incoming" menu.

for outgoing SWIFT:

• which banks processed the payment and how much time was spent on it;
• the payment route and which bank the payment is being processed at a certain point in time and respond in a timely manner to a payment processing delay;
• which bank charged an additional fee and how much;
• whether the payment was credited to the recipient;
• generate a SWIFT message with the Bank's seal.

For outgoing SWIFT, information is displayed in the WEB version/ in the "Foreign Exchange Transactions" menu - in the payment details.

*Information can be provided if the payment is processed by banks connected to SWIFT GPI technology. A list of such banks can be found at https://www.swift.com/products/swift-gpi/members

Instructions for using the SWIFT GPI service are posted on the Bank's website by the link.

Brief instructions for registration of the Qualified Key (QES) for PE and LE

General description of changes in payments to the budget

Payments to the budget in the new RBO (Web і Mobile)

Changes from 25.11.2023 in the procedure for paying taxes and payments to the budget, RBO (Web, Mobile)

Appendix 1 to the Memo

Memo of the Bank's verification of tax payments upon payment of salary

How to activate the Bank key

Instructions for opening a deposit online