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Safe Deposit boxes
If you want to save money, jewelry, documents or family heirlooms in a safe place and to be confident in their safety and privacy, Raiffeisen Bank offers to use the service of renting safe Deposit boxes.
Safe Deposit boxes are located in a specially equipped bank room, which is equipped with electronic supervision and is guarded round the clock.
Access of the tenant or his authorized representative to the safe Deposit box is provided by an individual password word, two keys to the safe.
Beneficial tariffs are offered for owners of card accounts within the service packages Raifcard+, premium packages - Startup, Prestige, Exclusive. If you do not have any of the above listed service packages – follow the link to open service package Raifcard+ or read the terms of premium servicing. To change the existing service package or receive additional information apply to the Bank’s Call Center 0 800 500 500.
Advantages of safe Deposit boxes
Choose size
The ability to choose the optimal safe boxes size from 5 cm x 30 cm 32 cm x 60 cm
The term of the rent
Easy rent term — from 30 to 732 days
Discounts
A flexible system of discounts — the longer the lease term, the lower the cost of days of rent
Service
The service is provided to individuals and legal entities, residents and nonresidents of Ukraine
Two people
The conclusion of the contract as to one person or for sharing by two personsTariffs for safe Deposit boxes use
Tariffs for safe Deposit boxes use (valid from 29.06.2023)
№ | Title of the service | Tariffs of the branches in Kyiv, Kyiv region, Kharkiv, Dnipro, Odesa, Lviv | Tariffs for the branches in other cities | Tariffs of the branches in Kyiv, Kyiv region, Kharkiv, Dnipro, Odesa, Lviv | Tariffs for the branches in other cities |
«Basic tariff» for the customers using no service packageor the holders of "Raiffcard" service package | «Preferential tariff» for the customers-holders of service packages: «Raifcard+», «Startup», «Prestige», «Exclusive» | ||||
Section 1. Tariffs for use of individual Safe deposit boxes | |||||
| 1.1. | Guarantee deposit for a set of keys: | ||||
| 1.2. | Lease payment (the tariff for 24 hours), the height of the safe deposit box (cm): | ||||
| up 5,0 | UAH 25,00 | UAH 20,00 | 20,00 | 15,00 | |
| 5,1 -10 | UAH 35,00 | UAH 30,00 | UAH 25,00 | UAH 20,00 | |
| 10,1 -15 | UAH 40,00 | UAH 35,00 | UAH 30,00 | UAH 25,00 | |
| 15,1 -20 | UAH 45,00 | UAH 40,00 | UAH 35,00 | UAH 30,00 | |
| 20,1 -25 | UAH 50,00 | UAH 45,00 | UAH 40,00 | UAH 35,00 | |
| more than 25,1 | UAH 65,00 | UAH 55,00 | UAH 50,00 | UAH 40,00 | |
| width 60 | UAH 75,00 | UAH 65,00 | UAH 60,00 | UAH 50,00 | |
| 1.3. | Накопичувальна знижка за користування індивідуальними Сейфами: | ||||
| more than 180 days | 5% | 5% | 5% | 5% | |
| more than 180 days | 10% | 10% | 10% | 10% | |
| more than 360 days | 20% | 20% | 20% | 20% | |
| for the Bank's Premium customers - holders of "Exclusive" service package | x | x | 25% | 25% | |
| 1.4. | Lease payment after the expiration of the Safe deposit box lease term | For the period of the martial law, the lease payment after the expiration of the Safe deposit box lease term shall not be charged, subject to the following conditions: • the Safe deposit box lease term has expired; • the Safe deposit box is empty from the date of the Safe deposit box lease term termination; • The full set of keys has been returned to the Bank (or the customer has refunded to the Bank the costs related to restoring of the set of keys (two keys to the Safe deposit box) in the amount of the guarantee deposit, the costs of the services of the maintenance service related to the Safe deposit box opening, the price of the new lock of the Safe deposit box). | |||
| 1.5. | Forfeit after the expiration of the Safe deposit box lease term | For the period of the martial law the forfeit after the expiration of the Safe deposit box lease term - shall not be charged. | |||
| 1.6. | Forfeit for storage of the contents of the Safe deposit box in the vault of the operational cash desk (or in other premises defied by the Bank) after withdrawal of the Safe deposit box contents due to opening by the Bank of the Safe deposit box (the tariff for a day) | UAH 25, 00 | |||
The tariffs are applied if a new agreement is concluded or an agreement, which was earlier concluded, is extended. The Basic tariff is applied after the rental period expiration if the agreement is past due. For the existing agreements the rental tariff shall not be changed until the rental period of the safe expires.
Standard size of safe boxes: width - 25 cm/length - 35 cm. The size of safe boxes may vary in different branches.
To receive the information on the safe boxes availability or detailed information on the size of safe boxes apply to the branches of the bank offering individual safe Deposit boxes lease or to the Bank’s Call Center by phone 0 800 500-500 (free of charge from landline across Ukraine), in Kyiv 044 490-88-88 or 521 from mobile telephone (for Vodafone users).
Useful information
Effective from Jun 29, 2023, the Tariffs for the use of individual safe Deposit boxes will be changed
List of branches where you can use the service
In order to determine whether the office has a safe Deposit boxes rental service, you can go to the "Branches and ATMs" section and select the city you want, just click the "Rental of safe Deposit boxes" filter by clicking the "Settings" button. So only those offices will be able to provide the service on the map.
Adjusting access to the safe Deposit box?
Access of the tenant or his authorized representative to the safe box is provided by an individual password word, two keys to the safe box.
Information about the service
The service related to the lease of the safe Deposit boxes is provided on the terms and conditions of the Lease agreement, which is concluded for an unlimited period. The period of the safe Deposit box lease defined in the Agreement shall not exceed 732 days. At any time within the effective period of the Lease Agreement the Customer has the right to initiate the termination of the Agreement by making an application or sending the letter in any form. The lease pay for the period that is left until the expiration of the
lease period defined in the Lease Agreement is not returned to the customer.
The changes and amendments to the Agreement are introduced by signing of the additional agreement between the Bank’s customer, except for the cases provided in the Agreement.
The amount of costs subject to payment by the customer and/or the procedure of its calculation, including taxes, are defined in the Tariffs.
The Tariffs include the amount of costs subject to payment by the customer and/or the procedure of its calculation, including taxes.
Out-of-court consideration of the customers’ complaints is carried out through the consideration by the Bank of the customers’ complaints and applications according to the procedure and within the period defined in the law of Ukraine On applications of citizens».
The guarantee funds and compensation schemes are not stipulated in the law of Ukraine as regards the provision of the respective service to the Customer.
The service is provided by Raiffeisen Bank JSC, NBU license №10 of 18.06.2018; EDRPOU code 14305909; entered into the State register of the Banks on 27.03.1992 under number 94; location: 4a, Generala Almazova Str., Kyiv, 01011; contact telephone numbers: 0 (800) 500-500, (044) 490-88-88; e-mail address [email protected]; the state regulation of the Bank’s activities is carried out by the National Bank of Ukraine (9, Instytutska Str.,Kyiv, 01601; Hot line: 0800 505 240). The complaints of the financial services consumers may be filed at the Bank’s branches located at addresses, or by phone by calling the Bank’s Call Center by 0 (800) 500-500 (044) 490-88-88, as well as by e-mail by sending the letters to the address [email protected]
How can the period of safe Deposit box be extended?
You may extend an safe Deposit box agreement by means of:
- Filing an application remotely on the website of the Bank, choosing "Order the service".
- Filing an application in the chat of Raiffeisen Online application (via the menu Notifications/Contact the Bank), telling the chat operator that you need to extend the agreement and specify the necessary period. If needed, we propose to view the guidelines.
- Contact the branch at which the safe is located.
How is it possible to pay for the safe Deposit box agreement?
You can pay for the agreement on the lease of the safe Deposit box:
- online, in Raiffeisen Online application (via the menu Payments/based on IBAN details);
- from another bank based on IBAN details;
- in the cash desk of the branch where the safe Deposit box is located.
Remote extension of the lease of a safe Deposit box
It is possible to submit a request for a remote extension of the lease of a bank safe by calling the Bank's Information Center (0 800 500 500) or by sending a request to the Raiffeisen Online chat. Details.
For calls from abroad: +38 (044) 354 14 34 (according to the operator's tariffs) or [email protected] (free with Skype).
