The service opening and maintenance of deposit accounts for private individuals is provided on the terms and conditions of the Banking servicing agreement, which is concluded for an unlimited period.
After the closure of all accounts (including the deposit accounts) and full repayment of the debt to the Bank, the Customer has the right to initiate the termination of the Agreement (renounce the Agreement) at any time within the effective period of the Agreement by applying to the Bank’s branch with the respective written application.
The changes and amendments to the Agreement are introduced by the Bank by restating the Banking servicing rules for private individuals in Raiffeisen Bank Aval in a new version and publishing the respective new version on the website of the Bank once per month on the twenty-fifth day of the month (if the twenty-fifth day of the month is not a working day or is a holiday, the respective new version is published on the first working day following this day). The respective frequency of introduction of changes into the Rules is not applied, if the introduction of changes is required due to the necessity to align the terms and conditions of the Agreement with the requirements of the law of Ukraine (in such cases, the updated Rules are published on the Bank’s website and come into effect starting from the date indicated therein). The Customer is obliged to read the new (updated) Rules on the twenty-fifth day of each month.
The amount of costs subject to payment by the customer and/or the procedure of its calculation, including taxes, are defined in the Tariffs.
Out of court consideration of the customers’ complaints is carried out through the consideration by the Bank of the customers’ complaints and applications according to the procedure and within the period defined in the law of Ukraine On applications of citizens.
The Bank is the participant of the Deposits Guarantee fund that guarantees the reimbursement of the customer’s funds under his/her accounts opened in the Bank.
The service is provided by Raiffeisen Bank Aval JSC, NBU license №10 of 18.06.2018; EDRPOU code 14305909; entered into the State register of the Banks on 27.03.1992 under number 94; location: 9, Leskova Str., Kyiv, 01011; contact telephone numbers: 0 (800) 500-500 (044) 490-88-88; e-mail address [email protected] ; the state regulation of the Bank’s activities is carried out by the National Bank of Ukraine (9, Instytutska Str.,Kyiv, 01601; Hot line: 0800 505 240). The complaints of the financial services consumers may be filed at the Bank’s branches located at addresses ,or by phone by calling the Bank’s Call Center at 0 (800) 500-500 (044) 490-88-88, as well as by e-mail by sending the letters to the address [email protected].