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Information for borrowers from among protected categories

Raif does everything possible to continue to be a reliable financial partner for every Ukrainian. We are committed to helping and supporting our defenders and their families during this difficult time for our country.

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From August 2022 "Law of Ukraine No. 2459-IX on Amendments to Certain Laws of Ukraine Regarding the Settlement of Overdue Debts During the Period of Martial Law in Ukraine" entered into force. According to this document, military personnel and their family members who have overdue debt for credit products at the Bank can request that the Bank not interact (any: phone calls, letters, e-mail/SMS notifications, etc.) with them.
law application

To whom the law applies:

  • servicemen of the Armed Forces of Ukraine, other military formations formed in accordance with the laws of Ukraine and special law enforcement agencies, the State Special Transport Service, the State Service for Special Communications and Information Protection of Ukraine, who are serving military service on the territory of Ukraine;
  • servicemen who became disabled as a result of an illness associated with military service, or as a result of an illness after their release from military service associated with military service;
  • family members of servicemen who died, died or are missing;
  • persons who are in captivity, persons with whom contact has been lost, persons who are missing.
Documents to Raif

Who can apply:

  • the client personally;
  • the client's proxy (authorized to represent interests before the Bank by proxy).

Ways of submitting documents to the Bank, which will confirm the status of a person from among the protected categories, for their analysis and processing:

    • by e-mail to the address documents.send@raiffeisen.ua (the full name and personal identification number of the borrower must be indicated in the subject of the letter);
    • present the document at any branch of Raif;
    • call 0800 500 500 (521 from Vodafone).
    List of documents

    List of necessary documents:

    • for military servicemen who became disabled as a result of an illness associated with military service, or as a result of an illness after their release from military service associated with military service, a certificate of war disabled person;
    • for family members of servicemen who died or died - a certificate of a family member of the deceased;
    • for persons who are in captivity, persons with whom contact has been lost, persons who have disappeared, for family members of military personnel who have disappeared - information provided by a state enterprise that performs the functions of the National Information Bureau, that the person is held captive or is being held hostage by the aggressor state, or is included in the register as one with whom contact has been lost, or is missing;
    • for servicemen of the Armed Forces of Ukraine, other military formations formed in accordance with the laws of Ukraine and special law enforcement agencies, the State Special Transport Service, the State Service for Special Communications and Information Protection of Ukraine, who are serving military service on the territory of Ukraine, - signed by the commander (chief, manager) or the person who replaces him, of the relevant structural unit in which such a serviceman is serving, or by the head of the territorial recruitment and social support center, which carried out measures to draft the consumer for military service, sealed with a certificate of in the form established by Appendix No. 2 to this Law. Handwriting of the certificate is allowed.

    Thank you to every serviceman for protection

    Keep yourselves!

    #Разом_з_Україною