The service related to the lease of the individual safe boxes is provided on the terms and conditions of the Lease agreement, which is concluded for an unlimited period. The period of the safe box lease defined in the Agreement shall not exceed 732 days. At any time within the effective period of the Lease Agreement the Customer has the right to initiate the termination of the Agreement by making an application or sending the letter in any form. The lease pay for the period that is left until the expiration of the
lease period defined in the Lease Agreement is not returned to the customer.
The changes and amendments to the Agreement are introduced by signing of the additional agreement between the Bank’s customer, except for the cases provided in the Agreement.
The amount of costs subject to payment by the customer and/or the procedure of its calculation, including taxes, are defined in the Tariffs.
The Tariffs include the amount of costs subject to payment by the customer and/or the procedure of its calculation, including taxes.
Out-of-court consideration of the customers’ complaints is carried out through the consideration by the Bank of the customers’ complaints and applications according to the procedure and within the period defined in the law of Ukraine On applications of citizens».
The guarantee funds and compensation schemes are not stipulated in the law of Ukraine as regards the provision of the respective service to the Customer.
The service is provided by Raiffeisen Bank Aval JSC, NBU license №10 of 18.06.2018; EDRPOU code 14305909; entered into the State register of the Banks on 27.03.1992 under number 94; location: 9, Leskova Str., Kyiv, 01011; contact telephone numbers: 0 (800) 500-500 (044) 490-88-88; e-mail address [email protected] ; the state regulation of the Bank’s activities is carried out by the National Bank of Ukraine (9, Instytutska Str.,Kyiv, 01601; Hot line: 0800 505 240). The complaints of the financial services consumers may be filed at the Bank’s branches located at addresses, or by phone by calling the Bank’s Call Center by 0 (800) 500-500 (044) 490-88-88, as well as by e-mail by sending the letters to the address [email protected].