How to pass the re-identification:
If you have had changes in your personal documents, such as your Ukrainian citizen ID card and international passport, and you have a passport document in Diia and Diia.Signature, or if there have been NO changes in the previously submitted personal documents to the bank (Ukrainian citizen passport), please use one of the following options:
• Update/confirm your data in the MyRaif app
• If you are registered in the MyRaif app, follow the link to update your questionnaire data
• If you do not have the MyRaif app, follow the link to install the app, then update/confirm your data by navigating: Other → Profile and settings → Update questionnaire data
• Call our Information Center personally at 0 800 500 500 or 521 for Vodafone clients, and for calls from abroad: +38 (044) 230 99 98
• Leave a request in the MyRaif app chat (headphones icon → write in chat).
If you have had changes in the personal documents previously submitted to the bank (Ukrainian citizen passport), please use one of the following options:
• Visit the nearest bank branch with the originals of your identification documents.
We also suggest using one of the following options:
• Submit documents to the bank via Raiffeisen Business Online. Watch the video or read the instruction on how to easily send documents to the bank.
• Visit a bank branch.
If you have any questions, please contact business client support:
☎ 0 800 505 045, 0 800 400 445 (within Ukraine) and
☎ 044 590 24 98 (in Kyiv).