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Bringing up to date the customers’ data in Raif (re-identification)

Dear Customers!


In order to comply with the requirements of the Regulation “On Conducting Financial Monitoring by Banks” approved by the NBU Board Resolution No. 65 of 19.05.2020, Raiffeisen Bank updates the customer’s data (repeated identification, hereinafter referred to as “re-identification”).

Pursuant to the requirements of the legislation in force, Raiffeisen Bank shall have no right to service the customer, if his/her identification (re-identification) was not held timely. In such cases, the Bank shall be obliged to block the accounts and to limit expense transactions under them. The cooperation shall be resumed, and the accounts shall be unblocked upon provision by the customer of the up-to-date information required for holding of the re-identification.

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There are two types of re-identification:

Planned re-identification

The Bank shall conduct the customers’ re-identification not less frequently than once per year  - once in five years, depending on the level of risk assigned by the bank. But the bank may make clarifications of information more frequently, as the customer adheres to the internal rules that apply in the bank when signing the respective agreement.

Re-identification upon the Bank’s request

Depends on the circumstances occurring in the course of the business relations of the customer with the bank. Such identification shall be held in the following cases:

  • availability of substantial changes in the customer’s activity, in particular:  changes in the property structure, the UBO (ultimate beneficiary owner), the location, changes in activities/volumes of activities, penetration into new markets, etc.);
  • expiration (termination) of the validity, recognition as null and void of the documents that have been submitted to the bank;
  • recognition as null and void /change of the customer’s/ customer’s representatives ID document (passport /ID-card/etc.);
  • finding out the fact of the customer’s belonging to PEPs (PEPs – politically exposed persons, the persons holding important positions in state authorities).

How to pass the re-identification:

For our customers’ convenience, we have prepared several options of passing re-identification.

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For private individuals:

If NO changes occurred in Your personal documents, previously submitted to the Bank (the passport  / the ID-card /etc.), please, use one of the options below:

  • Call personally our Information center (0 800 500 500 or 521 for Vodafone customers) and for calls from abroad: +38 (044) 354 14 34  or [email protected] (free Skype calls)
  • Confirm your data in Raiffeisen Online (if such option in available in the application).
  • Leave the request in the chat of Raiffeisen Online (Communication with the Bank – via Chat).

If any changes occurred in Your personal documents, previously submitted to the Bank (the passport  / the ID-card /etc.), please, use one of the options below:

  • Visit the nearest Bank’s branch with the originals of your ID documents  (choose the nearest branch). 
  • If you possess the Dia-siganature, leave the request in the chat of Raiffeisen Online (Communication with the Bank – via Chat).

For legal entities and private individuals:

We suggest you use one of the options below:

  • Submit the documents to the Bank via Raiffeisen Business Online. Watch the video and read the instructions  on the simple way of sending documents to the Bank.   
  • Submit the documents via the function “Letters” of the Client-Bank system (read the instructions). 
  • Fill in the form following the link. 
  • Visit the Bank’s branch (choose the nearest branch). 


If you have any questions, contact business customer support:

☎ 0 800 505 045, 0 800 400 445 (in Ukraine) and

☎ 044 590 24 98 (in Kyiv).

Useful information

What documents to prepare for bringing the data up to date (re-identification)?

To pass the re-identification, you need to prepare in advance the up-to-date customer’s information. Also, please, prepare the passport  and the tax ID.

The list of documents required for bringing up to date the information of private individuals:

1. Questionnaire  and the documents proving the regular income: tax return on the  property status and incomes (for the last reporting year)/ the tax return of individual entrepreneur single tax payer for the last  reporting period.

Standard Questionnaire form

2.Copies of the passport and of the tax ID

Should any changes in the documents previously submitted to the Bank occur, namely:

3. Expiration (termination) of validity, recognition as null and void of the documents that have been submitted to the Bank (ID document, powers of attorney, orders, change of identification data of the customer’s authorized persons), the change of the registration address, the type of activity etc.

4. Or changes in other documents.

The list of documents required for bringing up to date the information of the legal entity:

1. Questionnaire  and the schematic representation of the ownership structure

Standard Questionnaire forms

2. The financial statement for the last reporting year

Balance sheet (form No.1) and the Report on the Financial Results (form No.2) bearing the note of the control authority on accepting or the receipt.

It is necessary to update documents proving the changes that took place in the company:

3. In the ownership structure: the change of the owner / co-owner / ultimate beneficiary owner (UBO)

4. In entitlement / registration documents: amending of the Articles of Association, changes in the composition of the executive body etc.

5. The list of authorized persons: the change of signatories or their ID data.

6. Changes in the power of attorney/the documents on appointment of the authorized persons: the validity term of the powers of attorney has expired or the documents of the customer’s authorized persons, representatives, their identification data have changes.

Can the third person pass the identification at my place?

The data updating procedure is fulfilled by the account owner personally. For legal entities, bringing of the data up to date can also be carried by the authorized person.

Why should I pass the re-identification?

According to clause 4) of part 2 of article 8, clause 34) of part 1 of article 1 of Law of Ukraine On Prevention and Counteraction of Illegal Income Legalization (Laundering), Terrorism Financing and Weapons of Mass Destruction Proliferation, the Bank shall conduct the due diligence check of the existing customers, one of the elements of which is keeping the received and existing documents, data and information on the customer up-to-date. Thus, the Bank shall take steps aimed at confirmation the presence or absence of changes in the documents that have been submitted by the customer at the moment of his/her identification (for example, the passport and the tax ID).

What happens if I don’t provide the up-to-date information?

Pursuant to article 15 of Law of Ukraine On Prevention and Counteraction of Illegal Income Legalization (Laundering), Terrorism Financing and Weapons of Mass Destruction Proliferation, the Bank shall be obliged to block the accounts for expense transactions and consider the possibility to terminate the business relations.

I’ve got the message about the necessity of re-identification , but I do not manage to prepare the documents in time. Will my accounts be blocked?

To give to our customers the possibility to prepare all the necessary documents for re-identification in advance, we notify them 60 and 30 days.

Will I receive the funds, if the accounts are blocked?

Yes. The funds will be credited to your accounts, but without the possibility to use them until the moment of passing of the re-identification in any manner convenient for you.

How quickly will my account be unblocked after bringing information up-to-date?

The servicing will be resumed within 1 day, if the customer addressed the Bank via remote servicing channels. If the customer updated the data at the Bank’s branch, the account will be unblocked automatically.

You can also refer to the official webpage of the NBU, where you can find the answers to the most frequently asked  questions.