If you expect a transfer to your card, the payer should only know its number — 16 digits.
If you have called the Call Center by phone other than your financial phone, the operator may request the details for identification:
Block the card immediately yourself via online-banking Raiffeisen Online or call the Call Center.
0 800 500 500
Mailing of fake messages in social networks regarding financial payments (from the UN, from the Bank) with a transfer to the Bank’s fake website for authorization in the Online Banking system
E-mailing, SMS-messaging or making calls on behalf of the Bank regarding the account blocking in Online banking
SMS messages or calls from unknown phone numbers about the receipt, withdrawal, blocking of funds with the necessity to confirm the transaction
Information on a large cash prize won. In order to receive it you are requested to call the said number or follow the link.
The Bank never sends emails/SMS messages or makes calls with a request for
Phishing is the type of fraud, the goal of which is to receive access to user information (card details, data for log-in to Raiffeisen Online, one-time code from SMS, financial phone number, password) for its further use with malicious intent.
Phishing can be implemented via:
1) Alarming nature of the message, e.g. you are informed that your accounts are blocked and the funds are in danger
2) You are urged to perform an action faster: to follow the link, to change the password to Raiffeisen Online in order to prevent transaction blocking, etc.
3) Information on additional payments from the Bank or other organizations without confirmation on official websites
4) Information on unique offers for you: additional payments of funds, extraordinarily high discount for the product
5) Request for downloading of additional applications for remote access to your device
1) Visual similarity with the original, however, a wrong domain name – fraudsters may register the sites on the domains similar to the original one. For example, instead of “raiffeisen.ua” you can see the address “raiffeisen_bank.ua”, “railleisen.ua”.
2) Absence of SSL certificate – the website address must start with https:// on a mandatory basis. If the website link starts with “http://”, this is a reason to doubt whether the page is original.
3) Legitimate websites mask the entering of card details; phishing resources do not mask that as usual.
4) After card details are entered, a transaction failure occurs, the funds are withdrawn, but payment is not made.
The Bank shall under no circumstances send emails with a request for the password, login, following via the specified email address, installing additional software.
Always visually check the domain name to make sure that this is the Bank’s official website and not the perpetrators’ phishing page
https://raiffeisen.ua/en
https://online.raiffeisen.ua/
| In order to combat phishing, the Ukrainian interbank association of payment system members ЕМА creates and regularly updates the list of phishing websites detected. The following information is available on the official ЕМА resource: - the list of websites posing a threat – in the “EMA black list” section at the link: https://www.ema.com.ua/citizens/blacklist/ - the list of verified reliable payment services – in the “White List” section: at the link https://www.ema.com.ua/citizens/whitelist/ The list of the participants of EMA, the Ukrainian interbank association of payment system (banks, payment systems) is available at the link: https://www.ema.com.ua/about/members/ On the official website of the National Bank of Ukraine the reference of banks is available containing the information on banks and separate units thereof, which you can view at: https://bank.gov.ua/supervision/institutions. |
Finish communication and call the Bank to provide the information about a fraud.
A common method of the Internet fraud is the placement of a fake announcement on product sales. Beware of phishing websites when making settlement on the Internet.
MAKE PURCHASES SECURELY
Use of ATMs
Fraudsters may try to access your phone number in order to use it for access to online banking later.
Most often, for card reissuance you must provide the operator with the latest phone numbers you made calls to, your account balance or a code from the sms message. If a stranger requests this data from you, end the talk.
If someone calls you and introduces himself as your mobile operator, you had better call the operator at the official phone number yourself.
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