Receiving cards from Raif has become even more convenient

How to order a plastic card with delivery to a branch or post office of Nova Poshta? 

• How to order a plastic card with delivery to a branch or Nova Poshta parcel terminal? 

   

  
  

   

  You can arrange for the delivery of a personalized plastic card to a branch or Nova Poshta parcel terminal by:

   
  •  at  any branch of the Bank. You can view the current information about the bank's operations at this link
  • contacting the bank's information center
  • writing in the chat of the MyRaif mobile app (insert download link)   ➡ Write in chat (when ordering an additional personalized payment card to an already opened account).

How much does it cost to deliver a card to a Nova Poshta branch or automated parcel locker?

This service is free for the client.

How long does it take to deliver the card to the Nova Poshta branch or automated parcel locker?

The estimated delivery time of the card is 2-4 working days. You can find detailed information about delivery times and the status of your parcel on the website or in the Nova Poshta mobile application.

What is the storage period of the card?

The maximum storage period for a parcel with a name card at Nova Poshta is 7 days from the day the parcel arrives at the Nova Poshta branch/ automated parcel locker. At the end of this period, the package and the card are destroyed

Please note that the fee paid to the Bank for issuing the card is non-refundable. Even if the card is not received by the client..

How to activate a plastic card ordered with delivery to a branch or automated parcel locker of Nova Poshta?

After receiving the package with the card from Nova Poshta, the card needs to be activated and a PIN code set. To do this, prepare your payment card, passport, and identification code. Call the information center at 0800 501 150 from the phone number you provided when applying for the card. Follow the prompts, answer the questions, and set your personal PIN code. Without this, the card will not function for security reasons.

For calls from abroad and for all mobile operators:

Through Viber at 521 from the registered financial number.
By calling: +38 (068) 490 08 88.

Additional Information

The paper envelope with the payment card must not contain any damage.

The card must be packed in a paper envelope with a transparent window. The envelope will contain a folded A4 sheet and a card. The paper envelope with the card must be packed in a polyethylene envelope.

If you receive a package that is improperly packed and has signs of damage to the envelope, you should contact the phone number 0 800 500 500 to block the card.