Responding to the applications of the Crimean residents
Applications sent by mail
All applications sent to the Bank are thoroughly reviewed by the employees of the authorized unit of the Bank. However, we are not able to send the responses to the applications of the customers from the Autonomous Republic of Crimea and Sevastopol city by mail, since according to the official website of Ukrposhta Ukrainian State Enterprise of Posts, mail is not sent to the Crimean peninsula any more.
We provide only general banking consultation in response to the messages sent to the e-mail address of the Bank [email protected] or via the feedback form. It is forbidden to send the information on the customer’s account via online channels due to the banking secrecy.
Information on the account
Information on current (including card) and deposit accounts, as well as the amount of unpaid debt under loans is provided to the customer after the completion of the re-identification procedure by the personal application to the branch of the Bank or Call center (only to receive the information on the card account; for the identification during the call it is necessary to indicate the payment card/account number and the password).
To receive the information (including statement, copy of the agreement etc) on the debt under the loan agreement, under which the payment was not carried out for long time and the right of demand was assigned to the third party, the Borrower shall apply directly to the new Lender.
Closing of the account
Current (including card) and deposit accounts opened in the Bank may be closed after the completion of the re-identification procedure by the personal application to the branch of the Bank.
The account may be closed without the involvement of the Customer if no operations were carried out on the respective account for three years, there are no funds on the account and there is no outstanding debt.