Up-to-date information on operations of Raiffeisen Bank

MoneyGram 

Money transfers in MoneyGram system (from abroad and within the territory of Ukraine) can be received via MyRaif mobile application. Convenient and quick receipt of transfers in USD, EUR to the current currency account or in UAH to the card account from 200+ countries and 450+ points of sale worldwide.

You can find more details on the Bank’s website by the link: Instant MoneyGram transfers

The status of a MoneyGram transfer can be checked here: Track MoneyGram transfer

Western Union

Sending of money transfers abroad in Western Union system is currently suspended pursuant to the requirements of clause 17 of the National Bank of Ukraine Board Resolution of 24.02.2022 No.18 “On Operation of the Banking System Under Martial Law”. You can send Western Union money transfers in the domestic currency in the territory of Ukraine at a Bank’s branch according to the applicable tariffs.

Money transfers in Western Union system (both from abroad and within the territory of Ukraine) can be received at a Bank’s branch and via the Chat of MyRaif payment application. You can check the status of a Western Union transfer on the website of Raif in the section “Transfers and Payments” – “Money transfers” – “Instant Western Union transfer” – Track the money transfer.

Raiffeisen Express

Raiffeisen Express money transfers can be received in the domestic currency within the territory of Ukraine at a Bank’s branch and via the Chat of MyRaif payment application.

SWIFT- transfers

Sending of SWIFT-transfers outside Ukraine from own current accounts in foreign currency is allowed only subject to tranfer of funds to perform the following transactions:

• Payment of medical expenses at healthcare institutions in foreign countries (including rehabilitation services), as well as ancillary and additional expenses related to the treatment process (including consultations, laboratory tests, inpatient stay/accommodation, meals); purchase of prostheses and their components; payment for installation, maintenance, and repair of prostheses; payment of expenses for patient transportation; payment of expenses related to the death of citizens abroad (transportation and burial expenses), including transactions involving insurance payments (insurance indemnities) under insurance contracts for persons traveling abroad, to the accounts of non‑resident assistance companies;
• Payment for education, as well as services accompanying the education of students abroad (including payment for accommodation, visa issuance for the period of study, transfers from dormitories to educational facilities, meals, insurance, and medical services in case emergency medical care is required). Such transfers may be made to the accounts of foreign educational institutions or to the accounts of non‑resident legal entities that, based on authority granted by educational institutions, collect payments;
• Transfers within a monthly limit of UAH 400,000 (or its equivalent at the official NBU exchange rate) for payment for certain goods that contribute to strengthening Ukraine’s defense capability, classified under the following UKTZED codes in accordance with the Law of Ukraine “On the Customs Tariff of Ukraine”: 8507, 6211 43 90 00, 6506 10 80 00, 61–62, 6403–6405, 3926, 6217, 9005 10 00 00, 9005 80 00 00, 8802 20 00 00, 8802 30 00 00, 9404 30 00 00, 3926 90 92 90, 30, 8517, 8525, 8806, 9025, 2915, 3824, 3920, 8407, 8526, 8529, 8537, 8542, 8543, 8807, 9004, 9013, 9014, 9015, 9027.
  Such goods include body armor, bulletproof vests, helmets, military and tactical uniforms, military and tactical footwear, protective clothing, optical surveillance devices, unmanned aerial vehicles, sleeping bags, sleeping pads, first aid supplies, etc.;
• Transfers for the payment of alimony;
• Transfers by non‑resident individuals of foreign currency purchased using funds received in the event of the death of a serviceman, in accordance with Resolution of the Cabinet of Ministers of Ukraine dated 28 February 2022 No. 168 “On Certain Payments to Servicemen, Rank-and-File and Command Staff, Police Officers and Their Families During Martial Law”;
• Transfers by servicemen who are non‑residents of funds received as monetary remuneration in accordance with the legislation of Ukraine, in an amount not exceeding the equivalent of UAH 400,000 per calendar month (credited by 01.05.2026). Such transactions are permitted through the bank where the account for crediting the monetary remuneration is opened;
• Transfers of foreign currency by electronic residents (e‑residents) to their own accounts opened outside Ukraine, provided that such transfers are made using funds received from abroad from non‑residents, after payment of taxes stipulated by Ukrainian legislation, and without the use of an electronic payment instrument;
• Transfers of foreign currency for the purpose of returning social benefits by individuals that they received in foreign countries, to the accounts of authorized authorities of foreign states;
• Transfer operations by non‑resident individuals of funds that, from 1 May 2026, were credited to their accounts in the national currency in Ukrainian banks as:
  • wages and other payments stipulated by the Law of Ukraine “On Remuneration of Labor”;
  • payments to members of the supervisory board/board of directors/executive body of a legal entity established under Ukrainian law, provided for by the terms of civil law contracts concluded in accordance with Ukrainian legislation with such legal entity.
    Such operations are permitted through the bank where the account for crediting the monetary remuneration is opened.

• To carry out the above‑listed foreign currency transfers abroad, Clients may, if necessary, purchase non‑cash foreign currency and/or exchange non‑cash foreign currency into another foreign currency on the foreign exchange market of Ukraine.
  
  Sending of SWIFT-transfers within the territory of Ukraine from own current accounts in foreign currency is allowed only subject to transfer of funds to:
• own account opened with Raif or an account opened with another Ukrainian bank;
• accounts of the relatives opened with Raif or with another Ukrainian bank based on the documents confirming the family ties (the list of the relatives – the transfer beneficiaries, is provided in the NBU Board Resolution No.5 of 02.01.2019);
• special fundraising account dedicated to support of the Armed Forces of Ukraine.

To receive a SWIFT-transfer you can open an account in foreign currency in MyRaif payment application. The transfer currency should correspond to the currency of the account, the payment details can be also copied in the application.

  Please, bear in mind that currently a number of restrictions apply according to clause 17 of the NBU Board Resolution No. 18 of 24.02.2022  “On Operation of the Banking System Under Martial Law”.

Get state aid on the ePidtrymka card from Raif.

• Cash withdrawal from accounts in UAH on the territory of Ukraine is temporary restricted to UAH 100 000 per day per customer, more details at the link.
• Cash withdrawal from accounts in foreign currency is allowed in the amount up to UAH 100 000 per day according to the NBU Resolution No. 58 of 21.03.2022. The amount is calculated in the currency of the account (EUR, USD) at the NBU exchange rate as of the date of the calculation.
• We remind about the service “Cash at the cash-desk” at the stores and petrol stations. You can withdraw cash funds, when paying for you purchases in the stores of ATB, Silpo, Fora, Varus, Eva, NOVUS, FOZZY, OKKO, UKRNAFTA, Epicentr, Bila Romashka pharmacies and other retail networks.

Calls from abroad: +38 044 230 99 98 (according to the tariffs of the mobile operator)

• To make it easier for you to figure out how the currency is converted, when you pay with your card abroad, we collected all useful information and prepared answers to the most popular questions at the link.
• Your card is not blocked and can be automatically used for settlements and cash withdrawals in ATMs abroad.
• You can pay with your card in UAH in stores online. Effective exchange rates.

Cash withdrawal in ATMs:

• Starting from 25.05.2022 the commission fee for the cash withdrawal in the network of branches and ATMs will constitute 2% (except for the holders of premium service packages Prestige and Exclusive).
• Cash withdrawal from accounts in UAH is limited to UAH 12,5k (in the equivalent) per 7 calendar days (from Monday to Sunday) according to the requirements of the NBU BR No. 18 of 24.02.2022, details at the link.

Payments in foreign currency:

• The monthly limit for settlements abroad with the use of payment cards in UAH amounts to UAH 100k (in the equivalent) from all customer’s account in the Bank in the domestic currency.
  

Replenishment of cards and accounts:  

• In order to receive a SWIFT-transfer you can open an account in foreign currency in the application Raiffeisen Online. The currency of the transfer should match the currency of the account, the details can be also copied in the application;
• You can transfer funds from the account in foreign currency to the card in UAH via foreign currency exchange in Raiffeisen Online.
• You can replenish a credit card via the application Raiffeisen Online or on the website of the bank in the section "Transfers and payments" using the cards in UAH issued by any Ukrainian bank.
• You can repay a cash loan and mortgage using the payment card VISA/MasterCard issued by any Ukrainian or foreign bank in any currency on the website of the bank in the section "Transfers and payments".

• All remote servicing systems for business customers (legal entities/entrepreneurs) are operating in a standard mode: new Raiffeisen Business Online (including mobile application) and Client-Bank «iBank2UA» (Bifit);
• Virtual remote servicing branches for business customers are operating in a standard mode. Detailed information on the service;
• Call Center Telephone numbers:
  • For business customers: 0 800 505 045, 0 800 400 445, (044) 590 24 98;
  • Calls from abroad: 
  • +38 (044) 230 99 98 (according to the tariffs of the mobile operator);
  • Support of Raiffeisen Business Online: 0 800 400 470, 0 800 505 770, (044) 495 41 40;
  • For acquiring issues: 0 800 500 738, (044) 495 91 91;
• Please verify the effective period of your EDS keys for remote servicing systems and ensure timely keys remote reissue:
  • EDS key for new Raiffeisen Business Online, or Client-Bank “iBank2UA” (Bifit), can be remotely reissued for the new period without visit to the Bank’s branch;
  • Qualified Electronic ES (QES) key can be remotely reissued for the new period according to the terms and conditions defined by the Qualified electronic trust services provider (ACSK).

The detailed information on the Bank’s operations related to the execution of transactions in foreign currency for business customers is available in the section “Useful information” at the link.

Our employees of free of charge support line for business customers under FX transactions are always ready to answer all your questions by phones:

• In Ukraine (free of charge from mobile and landline phones)

0 800 500 025

0 800 400 425

• For calls from abroad

+38 044 299 10 99

Our hotline is available: Monday-Friday from 9:00 to 18:00