Payments in cash desks of the Bank

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Cash services are provided to the customers that have no accounts opened in the Bank on the terms and conditions of the adhesion contract, which is the cash document. The cash document may not be changed or amended

The Customer- payer has the right to refuse to conclude the agreement before the cash funds are provided to the cash-desk of the Bank.

The amount of costs subject to payment by the customer and/or the procedure of its calculation, including taxes, are defined in the Tariffs.

Out of court consideration of the customers’ complaints is carried out through the consideration by the Bank of the customers’ complaints and applications according to the procedure and within the period defined in the law of Ukraine On applications of citizens.

The Deposits Guarantee fund guarantees the reimbursement of the customer’s funds under his/her accounts opened in the Ukrainian banks.

The service is provided by Raiffeisen Bank JSC, NBU license №10 of 02.07.2021; EDRPOU code 14305909; entered into the State register of the Banks on 27.03.1992 under number 94; location: 9, Leskova Str., Kyiv, 01011; contact telephone numbers: 0 (800) 500-500 (044) 490-88-88; e-mail address [email protected]; the state regulation of the Bank’s activities is carried out by the National Bank of Ukraine  (9, Instytutska Str.,Kyiv, 01601; Hot line: 0800 505 240). The complaints of the financial services consumers may be filed at the Bank’s branches located at addresses, or by phone by calling the Bank’s Call Center at 0 (800) 500-500 (044) 490-88-88, as well as by e-mail by sending the letters to the address [email protected].