The service related to sending and receiving transfers via Aval-Express is provided on the terms and conditions of adhesion contract, which is an application for the transfer sending/receipt according to the form defined by the Bank. The application for the transfer sending/receipt may not be changed or amended.
The Customer- initiator of the transfer has the right to refuse to conclude the agreement before the funds under the transfer are provided to the cash-desk of the Bank.
The amount of costs subject to payment by the customer and/or the procedure of its calculation, including taxes, are defined in the Tariffs:
The Tariffs include the amount of costs subject to payment by the customer and/or the procedure of its calculation, including taxes.
Out-of-court consideration of the customers’ complaints is carried out through the consideration by the Bank of the customers’ complaints and applications according to the procedure and within the period defined in the law of Ukraine On applications of citizens.
The guarantee funds and compensation schemes are not stipulated in the law of Ukraine as regards the provision of the respective service to the Customer (unless the amount of the transfer is credited to the customer’s account opened in the Bank).
The service is provided by Raiffeisen Bank JSC, NBU license №10 of 02.07.2021; EDRPOU code 14305909; entered into the State register of the Banks on 27.03.1992 under number 94; location: 9, Leskova Str., Kyiv, 01011; contact telephone numbers: 0 (800) 500-500 (044) 490-88-88; e-mail address [email protected]; the state regulation of the Bank’s activities is carried out by the National Bank of Ukraine (9, Instytutska Str.,Kyiv, 01601; Hot line: 0800 505 240). The complaints of the financial services consumers may be filed at the Bank’s branches located at addresses, or by phone by calling the Bank’s Call Center by 0 (800) 500-500, (044) 490-88-88, as well as by e-mail by sending the letters to the address [email protected].