🏆 Raif wins at UCXE'26 in the "Best CX Case on Implementing an Inclusive Approach" category!

Our case, "Different, Yet Equal: Customer Experience Without Barriers," took first place.

For us, this award is a meaningful professional recognition of Raif's systematic work. Inclusivity in banking has long gone beyond physical accessibility. Today, it's about how we design services and digital solutions, shape processes, train teams, and take into account the experiences of different people.

This direction is of strategic importance to Raif. Inclusivity is no longer a matter of choice. It is a prerequisite for quality service and responsible business.

Raif's case at UCXE'26 was presented by Yuliia Chemeryska, Inclusivity Officer at the Bank.

💬 "It is a great honor for Raif to receive such recognition from the expert and business community. This victory is the result of tremendous teamwork united by a shared goal: to make banking more accessible and convenient for everyone. We're not stopping, because there are still many important changes ahead. Inclusivity is about people and for people."

We thank the UCXE'26 experts and jury for their high assessment of our work and their attention to the topic of inclusive customer experience.
This victory belongs to the entire Raif team and confirms that we are moving in the right direction.

We continue building a bank without barriers, where everyone matters. 💛