Notifications for clients

Dear Clients!

Taking care of each other is a responsibility in all its forms.

We work for you and your families.

Taking care of the general safety, please be informed that starting from 26.03.2020 Custody Department introduces a special mode of service provision by making appointment via sending a message to the mailbox:

[email protected]

or through the Bank's Information Center: 

- for premium customers -  through your personal manager (or 0 800 500 500)

- for business customers – through manager of your Company  

Service regulations: 

• A specialist of the Custody Department will be the one to perform the service invitation at the appointed time
• We kindly ask you to wait for invitation to the office on the street with a safe distance of at least 1.5-2 meters from each other
• Taking care of clients and employees, entry into the office is only allowed in protective masks
• To maintain a safe environment in the Bank's premises – clients and employees should be located 1.5-2 meters apart
• Visitors without a protective mask and with fever or other signs of respiratory infection will be denied in maintenance.

Thank you for underastanding!

Let’s stay safe and healthy!

Sincerely yours, Custody Department

JSC “Raiffeisen Bank Aval”

Dear Customer!

Please be informed that starting from January 13, 2020 strict control over payments only with IBAN details is established on the level of NBU’s SEP.

In case you had not provided information on cash account for income payment in the IBAN form, and you plan to receive income payments, we kindly ask you to provide respective information to the Depositary Institution. 

If the Depositary Institution receives payments for the securities beloning to the client, who did not provide an appropriate IBAN cash account number, the Depositary Institution will not be able to transfer them.

Thank you for understanding.

Best regards,

Depositary Institution

 JSC “Raiffeisen Bank Aval”