Raif supports information campaign to protect the rights of financial services consumers, conducted by NBU | Raiffeisen Bank Aval Raif supports information campaign to protect the rights of financial services consumers, conducted by NBU #2 | Raiffeisen Bank Aval
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News
05 Mar 2021

Raif supports information campaign to protect the rights of financial services consumers, conducted by NBU

The All-Ukrainian Information Campaign for Protection of Financial Services Consumers named "Know Your Rights" has been launched by the National Bank in partnership with Verkhovna Rada Commissioner for Human Rights. The aim of this campaign is to raise public awareness about the rights and responsibilities on financial services.

As part of above-mentioned information campaign, the National Bank with it`s partners will acknowledge Ukrainians what rights they have as consumers of financial services and where to go in case of violation.

"There are many reasons why Ukrainians use financial services with high wariness  or simply not using them at all. Among the reasons are crises, negative consumer experiences and insufficient awareness of benefits by using financial products. Today, the National Bank has a dual purpose. The first one is to establish additional requirements for financial institutions that will ensure their transparency regarding the cost of services and conscientious conduct to consumers. The second aim is to promote better financial awareness of Ukrainians. These are mandatory components for increasing protection of financial services consumers, as well as for greater involvement of citizens in financial system and more active use of financial services, " – said Oleksiy Shaban, Deputy Governor of NBU.

Raif supports this campaign as we share the principles of fair partnership, transparent business and responsibility to all stakeholders – especially to customers.

"Financial awareness is the key to population well-being. I am convinced that joint efforts of NBU and key market participants will teach the younger generation of Ukrainians to choose banking services rationally, manage their own funds and behave in matters related to finance responsibly, " – said Natalia Marchenko, Director of Executive Management and Communications Department.

The campaign will take place in March-May 2021 in all regions of Ukraine. As part of the campaign, the National Bank is launching a special "Know Your Rights" landing.

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