EQ leader

Greater success is achieved not by leaders with high IQ, but by leaders with developed emotional intelligence (EQ), the researchers say. EQ is a person’s ability to feel and understand their own and other people's emotions, as well as control the mood that they cause. Depending on the level of development of this quality, the manager will create resonance or dissonance in the team. And this affects the microclimate in the team and financial indicators, in particular, the profitability ratio of sales, revenue growth, efficiency and productivity.

Resonance VS Dissonance

Dissonant leaders "nurture" the indifference of employees, kill their ardor, which leads to staff turnover. Resonant leaders are leaders who feel the mood of the team and direct their emotions in a positive direction. They inspire work and contribute to creating a positive atmosphere in the team.

Dependence of business indicators on EQ leaders

• Each percent of the improvement in the mood of the staff increases the company's income by 2%.
• 50-70% of how employees perceive the atmosphere in the company, determine the actions of its leader.
• The number of new products and innovations increases by 300%, profitability by 33%, and sales in resonant companies by 37%.
• The rate of extension of insurance agreements with insurers working in companies with a positive atmosphere is growing by 3-4%.

EQ Components

Daniel Goleman, Richard Boyacis, and Annie Mackey in their book Emotional Intelligence of a Leader describe the four main components of an EQ leader and 19 related skills. True, thoroughly mastering them all is impossible. Even the most efficient managers own about six. But knowing them and working on their development is extremely important.

Self-awareness

Emotional self-awareness: the ability to read your emotions and determine their influence.
Accurate self-esteem: understanding your strengths and weaknesses.
Self confidence.

Self management

Emotional self-control.
Openness.
Flexibility.
Purposefulness.
Initiative.
Optimism.

Social consciousness

Empathy is empathy.
The feeling of the organization: to keep abreast of current events, to monitor decision-making and what is happening in the company.
Service: the ability to notice and satisfy the needs of customers, partners, staff and the like.

Relationship management

Inspirational Leadership: Be able to guide and motivate people.
Influence: possession of persuasion tactics.
Developing the abilities of other people.
The catalyst for change.
Conflict Resolution
Networking.
Teamwork and collaboration.

Work on EQ

Emotional intelligence can and should be developed. Since emotion is an unconscious reaction to a particular event or situation, we cannot control them. But we can influence the mood that they cause. Therefore, the leader needs:

• Learning to manage your mood, because it is very "contagious" - especially the state of mind of a leader affects the group. If you learn this, you can effectively manage the team, given its mood and behavioral reactions.
• Radiate positive feelings that create an atmosphere of trust, comfort and justice. Even if your opponent is annoyed or rude. The fact is that in the human brain there is an amygdala, which is responsible for fear and anger. If in a conflict situation you remain calm, your amygdala sends peace signals to the amygdala of an irritated interlocutor, and his anger begins to fade. Such self-government can also be transferred from the leader to the team.
• Do not take sudden steps when your emotions go wild. Remember that any emotion wanes in a maximum of 12 minutes. Wait this time, and then make a decision, continue negotiations and the like.
• Work with settings that evoke a particular emotion. Try to understand why you get annoyed, feel humiliated, lose self-control and the like. Management of settings allows you to control the mind - both your own and other people. Which in turn helps to reduce aggression in the team, tension, reconcile people in a conflict situation and the like.
• Consider the feelings of others. This will allow you to make informed decisions that will help to direct these feelings in the right direction, cause resonance among employees.
• Listen up. The best in communication are those who know how to listen. The ability to hear another is the main strength of a democratic leader. He knows how to resolve conflicts and create a sense of harmony in the team.

For your business to be successful, you need to work not only on developing managerial abilities and deepening professional knowledge, but also on developing emotional intelligence.