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Eng
18 Mar 2020

Message from the chairman of the bank regarding quarantine

Dear customer! 

In these troubled times, I want to personally address you and inform you of what we do at the bank so that our customers continue to receive quality and timely service.

As the situation around the COVID-19 coronavirus continues to evolve, we are doing our best to ensure the safety of our clients and employees. Our main priority today is undoubtedly the health and well-being of our employees, clients and communities in the places where we work and live.

Our offices work, but you may notice some changes in the work schedule - we take breaks for room disinfection.


Taking care of the general security, since March 19, 2020. We introduce a special mode of customer service in the branches - by appointment through the Bank Information Center:

∙ for private clients - by phone 0800500500;

Business for business clients - 0800505045;

∙ For premium clients - 0800500500 or through your personal manager.


To minimize visits to bank branches without the need, we suggest you to use banking services by remote channels:

∙ for private clients - Raiffeisen Online;

∙ for business clients - Raiffeisen Business Online;

∙ other remote service options - on the Bank's website aval.ua


Following the established business continuity procedures and the recommendations of the Ukrainian authorities, we at the bank decided to partially switch to the remote operation mode while maintaining the continuity of all operating processes. Presently, the presence of workers in the workplace is minimized, the technical possibilities for remote work from home have already been provided, and the necessary meetings will be held remotely.


Thank you for your support and understanding in these difficult times.

We, for our part, will do our best to provide stable quality and convenient service to our customers.

I wish everyone good health and endurance. Take care of yourself and your loved ones!


Alexander Pisaruk,
Chairman of the Board
Raiffeisen Bank Aval