Limit for private individuals transfers

On December 10, 2024, a Memorandum was signed at the initiative of the banking sector, establishing limits on individual transfers. This initiative was accepted by all major banks in the country and aimed at reducing the shadow economy and countering the use of "drops."

Key points of the memorandum are outlined on the NBU website.

Raiffeisen Bank, as a signatory and executor of the Memorandum, takes measures for proper client verification and accordingly applies limits on transfers as stipulated by the Memorandum and current legislation requirements. The Bank has the right to introduce and modify restrictions on transfer operations from all Current and Card accounts of the Client opened at the Bank to accounts of any other counterparties, considering the risk-oriented approach implemented at the Bank.

In the absence of documentary confirmation of the Client's income, the Bank may set a limit ranging from 50,000 to 100,000 UAH per month.

Important! Transfers between your own accounts opened at the same bank are not restricted (including card-to-card and IBAN transfers).

Which payments are subject to the limit?

• Payments to other individuals' cards from MyRaif and Raiffeisen Online
• Payments to your own cards opened at other banks from MyRaif and Raiffeisen Online
• Payments to other banks' cards via their mobile apps
• Payments to other banks' cards using third-party payment services
• Transfers to individuals by IBAN are also accounted for.

To increase established limits, you need to contact the Bank in any convenient way with a request to increase the set limit, providing current information about your place of work and a document confirming income. The limit will be set according to your monthly income.

How to update income information?

To update income information and place of work, contact via email at [email protected] using the link https://tinyurl.com/yc86ker7, visit a bank branch, or chat with support in the MyRaif app for further explanations.

Provide one of the documents confirming your income:

• Tax declaration;
• Tax declaration of a sole proprietor taxpayer;
• Tax certificate of received income and paid taxes;
• Certificate of salary, social benefits, or pension accrual;
• OK-7 certificate (from the Diia app).

The list of documents may be expanded.

When sending via email, documents must be in PDF format and certified with a Diia/QES signature with a PDF.P7S extension. Instructions for signing with QES can be found at https://raiffeisen.ua/storage/files/instruktsiia-kep.pdf.

We will verify your income and provide a response within one business day.

If you are engaged in volunteer activities, we will not set a 100,000 UAH limit for card-to-card transfers.

How to make a transfer above the established limit?

To make a transfer above the established limit, contact via email at [email protected] using the link https://tinyurl.com/yc86ker7, visit a bank branch, or chat with support in the MyRaif app for further explanations.

Provide one of the documents confirming the source of funds:

• Sale of property (apartment, car, other movable and immovable property)
• Receipt of bonuses/premiums/dividends
• Loan obtained from the bank
• Funds placed in accounts (current/card)/deposit/government bonds/on-demand accounts

How to confirm that you are a volunteer?

To confirm that you are a volunteer, contact via email at [email protected] using the link https://tinyurl.com/ysf8amtu, visit a bank branch, or chat with support in the MyRaif app for further explanations.

Provide at least 2 confirmations from the list:

• Certificate or extract from the register confirming your registration as a volunteer;
• Official letter from a government agency or military unit regarding cooperation with you and ordering goods or products for the relevant purpose;
• Official letter-explanation with a detailed description of volunteer activities (include main recipients of aid, sponsors, methods of receiving orders and sourcing goods, methods of selecting counterparties, purchases, and order execution timelines with supporting documents);
• Links to open sources with photos or videos about volunteer activities (these can be websites of funds or organizations with joint projects, pages or group chats on social networks, etc.).

We will verify your activities and provide a response within 2 business days.