Clients of Raiffeisen Bank Aval have got a remote channel of communication with UNIQA

All clients of Raiffeisen Bank Aval who have acquired an accident insurance program “Assurance 24/7” from the UNIQA insurance company in the bank’s branches, now have an access to the chatbot myUNIQA through the messengers Viber and Telegram.

This communication channel is especially important in view of the COVID-19 quarantine circumstances and security needs.

From now on, in case of accident, there is no need for a client to visit a bank branch or a UNIQA office to submit required documents for payments and to send original documents by mail.  UNIQA accepts copy documents in an electronic form (a photo or a scan copy) via the chatbot myUNIQA.

In case of accident, a client should inform the insurance company about the insurance case by phone. After that, an operator will send the client an sms message containing the insurance number and a link for the chatbot. The client goes to the chatbot, attaches required documents and adds banking details for receiving the insurance payment transferred.

The UNIQA insurance company has been cooperating with Raiffeisen Bank Aval under its accident insurance project since 2015. For the period of this cooperation, above 285,000 clients have used the service.

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